Self-Exclusion
Need firmer distance from play? Self-exclusion lets you lock your PesoMax account for a period you choose.
Last updated: 14 July 2026This is a general template for informational purposes and is not legal advice. Before going live, have a qualified lawyer in your operating jurisdiction review and finalise this policy.
1. What Is Self-Exclusion
Self-exclusion is a free responsible-gaming tool that lets you voluntarily block your own access to PesoMax for a set period. It is designed for players who feel their gaming is becoming difficult to control and who want a firm, reliable barrier rather than relying on willpower alone. Choosing to self-exclude is a positive, responsible step, and we make it simple and judgement-free.
2. How It Works at PesoMax
Once you request self-exclusion, we close access to your account for the length of time you select. During that window you cannot log in, deposit, wager or play, and we stop sending you marketing about our games. Any withdrawable balance can be paid out to your verified GCash or Maya account. The exclusion is applied as soon as our team confirms your request.
3. Exclusion Periods
You can choose the length of break that suits you. The table below shows the options available:
| Period | What happens | Can it be reversed? |
|---|---|---|
| 24 hours | Short cooling-off; account locked for a full day. | No — lifts automatically after 24 hours. |
| 7 days | A week away from play; login and deposits blocked. | No — cannot be shortened once set. |
| 30 days | A month-long break; account fully suspended. | No — cannot be shortened once set. |
| 6 months | Extended distance; marketing stopped, account locked. | No — cannot be shortened once set. |
| Permanent | Account closed indefinitely as a lasting barrier. | Only by contacting support after a long cooling-off, at our discretion. |
Shorter exclusions run their full course and cannot be lifted early. This is deliberate — it keeps the barrier meaningful when you most need it.
4. How to Request
The quickest way to self-exclude is through 24/7 live chat or by messaging our support team via our Contact page. Tell us the length of exclusion you want, and our team will confirm and apply it. If you are unsure which period is right, our agents can talk you through the options without any pressure.
5. During Exclusion
- Your account is fully locked — you cannot log in, deposit, or place wagers.
- We remove you from promotional emails, SMS and other marketing.
- We will not knowingly let you open a new account to bypass the exclusion.
- Any balance owed to you is paid to your verified payment method.
6. After the Period Ends
When a fixed exclusion period ends, your account does not simply spring back to life. We apply a short cooling-off step, and you must actively contact us and confirm that you wish to reactivate play. This extra deliberate action gives you space to reflect and ensures returning is a considered choice, never an automatic one. If you are not ready, you can extend your break at any time.
7. Related Tools
Self-exclusion is one of several ways to keep play in balance. If a full lock feels like more than you need right now, you can set deposit limits, loss limits, session reminders or shorter time-outs instead. Explore all of these on our Responsible Gaming page.
8. Support
If you are struggling, please reach out — you do not have to manage it alone. Our support team is available 24/7 through our Contact page and can help you self-exclude or point you toward professional problem-gambling support organisations for confidential advice.