Account Verification at PesoMax

What Is KYC and Why It Protects You

KYC stands for "Know Your Customer". It's a standard process where PesoMax confirms you are who you say you are before processing withdrawals. Far from being red tape, KYC is there to protect you: it stops anyone else from opening an account in your name, blocks underage gambling, and prevents fraudsters from cashing out to accounts that aren't yours. It also keeps the platform compliant with anti-money-laundering rules, explained in our KYC and AML Policy.

Documents You'll Need

Have these ready before you start and the whole process takes minutes. You may not need all four every time, but it helps to have them prepared:

• Government-issued ID. A valid PhilID, passport, driver's license, UMID or postal ID showing your full name and date of birth.
• Proof of address. A recent utility bill, bank statement or barangay certificate dated within the last 3 months.
• Selfie. A clear photo of yourself holding your ID, so we can match your face to the document.
• Proof of payment method. A screenshot of your GCash or Maya profile, or a bank statement, showing the account name matches your PesoMax profile.

How to Verify Step-by-Step

Ready to go? Follow these steps in your account:

1. Open Account Settings. Log in and go to the "Verification" or "KYC" section.
2. Choose your ID type. Select the government ID you'll be uploading.
3. Upload clear photos. Snap the front (and back if needed) of your ID in good lighting, with all four corners visible.
4. Add proof of address. Upload your utility bill or statement.
5. Take your selfie. Follow the on-screen prompt to capture a live selfie holding your ID.
6. Submit and wait. Our team reviews your documents and you'll get a notification once approved.

How Long Verification Takes

Most PesoMax verifications are approved within 15 to 30 minutes during business hours. During busy periods or if a document needs a closer look, it can take up to 24 hours. You can keep browsing and even playing while you wait — verification only gates withdrawals, not gameplay. Once you're approved, cashing out is fast; see our Withdrawal Guide for what to expect.

Tips to Pass First Time

A few small things make the difference between instant approval and a resubmission:

• Match your name exactly. Your ID, address proof and payment account should all show the same full name as your PesoMax profile.
• Use good lighting. Avoid glare, shadows and blurry shots — all text must be readable.
• Show the whole document. Keep all four corners in frame; don't crop or cover any part.
• Use current documents. Make sure your ID is unexpired and your address proof is recent.
• No edits. Never edit or filter your photos — originals only.

What Happens If Verification Fails

Don't worry — a rejected submission is usually just a blurry photo or a name that didn't match. If verification fails, you'll receive a clear reason and a chance to re-upload. Fix the specific issue (retake the photo, use a clearer ID, or update your profile name to match your documents) and submit again. If you're unsure why it didn't pass, our 24/7 live chat can tell you exactly what to correct.

Your Data Is Kept Secure

We know these are sensitive documents. PesoMax encrypts your uploads, restricts access to trained verification staff only, and never shares your details for marketing. Your information is handled strictly in line with our Privacy Policy, and used only to confirm your identity and keep your account safe.

Verify, Then Play Responsibly

Completing KYC also helps us protect players by confirming you're 18 or over and enabling responsible-play tools tied to your verified identity. Set your own deposit and session limits, and remember gaming is entertainment, not a source of income.